Terms of Service

1. About Us

MathsTutor.com is an AI-powered maths learning platform operated in the United Kingdom. We provide students with an AI tutor for personalised, curriculum-aligned maths learning.

Registered Address: London, United Kingdom
Contact: hello@mathstutor.com

2. Definitions

• "We", "Us", "Our": MathsTutor.com and its operators
• "You", "Your": The user of our services (student, parent, or guardian)
• "Student": The person receiving tutoring services
• "AI Tutor":The AI-powered maths tutor ("Mathew") that provides learning support through our platform
• "Services": All services provided by MathsTutor.com including the website, diagnostic quiz, and tutoring sessions
• "Session": An AI tutoring conversation or learning interaction

3. Eligibility and Account Registration

3.1 Age Requirements

• Students under 18 must have parent/guardian consent
• Account registration for students under 18 must be completed by a parent or guardian
• Parents/guardians remain responsible for all account activities

3.2 Account Responsibilities

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorised access
• You are responsible for all activities under your account

4. Our Services

4.1 What We Provide

• Diagnostic Quiz: Free assessment to identify knowledge gaps
• AI Tutoring: Personalised AI-powered maths tutoring with Mathew, tailored to your exam board
• Practice & Revision: Exam-style questions and topic-based practice
• Progress Tracking: Reports and analytics on student progress
• Resources: Educational materials and worksheets

4.2 AI Disclaimer

4.3 Service Limitations

We do not guarantee specific academic results. Success depends on many factors including student effort, consistency, and engagement. Our AI tutor provides guidance and support, but ultimate responsibility for learning lies with the student.

5. Using the Platform

5.1 AI Tutoring Sessions

• AI tutoring sessions are available on-demand through our platform
• Free tier users have daily and monthly usage limits
• Paid subscribers have extended or unlimited access depending on their plan

5.2 Technical Requirements

• Stable internet connection
• Modern web browser (computer, tablet, or mobile device)
• JavaScript must be enabled

5.3 Acceptable Use During Sessions

When using the AI tutor, students must:

• Use the platform for genuine educational purposes
• Not attempt to manipulate or misuse the AI system
• Not input offensive, harmful, or inappropriate content
• Actively engage with learning activities

6. Subscriptions and Cancellation

6.1 Subscription Plans

6.2 Cancellation Policy

• You may cancel your subscription at any time
• Access continues until the end of your current billing period
• No refunds are provided for partial billing periods
• Your data is retained for 2 years after cancellation in case you return

7. Pricing and Payment

7.1 Fees

• The diagnostic quiz and basic AI tutoring are free
• Subscription plan pricing is displayed on our pricing page
• Prices are in British Pounds (GBP) and include VAT where applicable
• We reserve the right to change prices with reasonable notice

7.2 Payment Terms

• Payment is required before sessions commence
• We accept major credit/debit cards and other payment methods as displayed at checkout
• Payments are processed securely through our third-party payment provider
• Package payments may be available with terms specified at purchase

7.3 Refunds

Refunds are available in accordance with your statutory rights under the Consumer Rights Act 2015:

• You may request a refund within 14 days of purchase if you have not used the paid features
• After 14 days, refunds are at our discretion
• Free tier usage is not subject to refund

8. Intellectual Property

All content on MathsTutor.com, including:

• Website design, text, graphics, and logos
• Diagnostic quiz questions and algorithms
• Educational materials and resources
• Software and underlying code

is owned by MathsTutor.com or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Share your account credentials with others
• Attempt to gain unauthorised access to our systems
• Copy, record, or distribute AI tutoring content without permission
• Attempt to manipulate, jailbreak, or misuse the AI tutor
• Provide false or misleading information
• Use automated systems to access our services without permission

10. Safety & Content Moderation

We take the safety of students seriously:

• AI responses are moderated for age-appropriate content
• Prompt injection and manipulation attempts are detected and blocked
• All AI conversations are logged for safety and quality review
• Content flagging systems automatically detect inappropriate material
• Student data is protected under UK GDPR and the Data Protection Act 2018
• Report any concerns to safeguarding@mathstutor.com

11. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties except as required by law
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid for services in the preceding 12 months
• These limitations do not affect your statutory rights as a consumer

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

12. Termination

12.1 Termination by You

You may stop using our services at any time. To close your account, contact us at hello@mathstutor.com.

12.2 Termination by Us

We may suspend or terminate your access if you:

• Breach these Terms
• Engage in fraudulent or abusive behaviour
• Fail to make required payments
• Pose a risk to other users or the platform

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Continued use of our services after changes constitutes acceptance of the new Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to use the European Commission's Online Dispute Resolution platform for alternative dispute resolution.

15. Contact Us

For questions about these Terms or our services: